Our highly skilled and experienced support team deliver technical and functional support via phone and remote technology.
Telephone support
First line telephone support for technical, functional and navigational queries with the Spotlight product suite.
Remote support
Remote technology support involves IRESS staff accessing your site via the web, to provide quick and efficient hands on query resolution ensuring minimal downtime. This facility enables us to support your office without having to send our technical specialists to your site, making it cost effective and productive for both our clients and our staff.
This is our preferred method of support. We resolve over 90% of support requests using our secure remote control software.
Onsite technical call outs
Initiated when telephone and remote support are unsuccessful, a technical representative visits your site to facilitate issue resolution. This support is provided by an outsourced technical support company. We monitor service levels and delivery of this support to ensure they meet our high standards.
Please note: Knowledge centre support staff can advise on product functionality, but are not licensed financial planners and cannot legally offer financial planning training or advice.