Insight & Research / Mortgages

Developed with and supported by the Association of Mortgage Intermediaries (AMI) and the Intermediary Mortgage Lenders Association (IMLA), this new report provides insight to lender best practice while reflecting the experiences of intermediaries as they engage with lenders in the UK mortgage market.

The findings will help to drive innovation and best practice in the mortgage market for the good of lenders, intermediaries and consumers alike.

The report is based on an analysis of responses from 21 lenders from across the lending spectrum; high street banks and mutuals to small regional societies and challenger banks, representing 64% of the intermediary mortgage market, and 120 intermediaries.

Lenders clearly recognise the importance of the intermediary market, and have taken significant strides to improve their systems to make them more intuitive and efficient for intermediaries to use. However, there is more that can be done to make the application process as seamless, transparent and quick as possible.

Our survey identifies those areas where lenders are demonstrating best practice and also, those areas where there remains a divide to be bridged between intermediary expectations and current lender provision.

Henry Woodcock, Robert Sinclair, and Peter Williams discuss the findings of the IRESS Intermediary Mortgage Survey 2015


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